Frequently Asked Questions (FAQ)
What is ShoeThief.com?
Shoe Thief is a discount site offering up to 70% (or more) off retail prices on the most sought after designer shoes. There’s no membership or thievery required to gain access. Just hop onto heres. Or you can register with us here. It’s fast, easy and free!
Can I invite friends to ShoeThief?
Of course, click here and ask them to be your partners in crime. After their first purchase ships, you will receive a $10 credit that will post to your Account in the Rewards section on the left of the Account page, and you will be notified via email as well.
Sales and Shopping Information
How do I shop the sale?
That’s easy. Simply click the “Shop All Shoes” or Shop Designers” button on the homepage and start shopping! Pick your favorites and add them to your cart and check out before quantities run out.
I missed out on a pair of shoes I really wanted, are they gone forever on your site?
If they sold out, probably as we usually don’t re-stock the same shoes. However, on occasion we may have a wait-list button on certain shoes that we may get more of. That’s your second chance, and we will notify you via email if we were able to get more of those.
How long can I keep shoes in my cart?
As long as you want, but it will not be yours until you complete the checkout process. Until then, other shoppers may take the item first if they purchase the exact same shoes before you.
How are shoes chosen for each sale?
Shoe Thief gets the best selection from each brand by plotting directly with designers to bring you the very best steals. Shoe Thief needs your feedback to get you the designers you want, so talk to us on Facebook, Twitter and our Blog section. (www.facebook.com/TheShoeThief and www.twitter.com/TheShoeThief)
Are the Shoes all genuine designer shoes?
We guarantee that every shoe on our site is 100% authentic and directly from the shoe designer. We back this up with a full refund on your purchase. Shop your passion with peace of mind!
Will my shoes fit?
The Shoe Thief posts size charts and product descriptions for each shoe. The product descriptions will include details for each shoe including measurements, fabrication and fit advice. Please refer to our Return policy should you not be completely satisfied with your purchase.
How do I pay for my heist?
Simply proceed to checkout and select a credit card for payment. We accept Visa, MasterCard, American Express and Discover.
Is my personal and credit card information safe?
Our shoppers’ safety, security and privacy are of our utmost priority. We process all credit card orders through a secure online server and our merchant account is processed by Chase Bank. More importantly, we never sell or share our shoppers’ data to any outside third-party. Please see our Privacy page for further details.
Do you charge sales tax?
Only for orders shipped to shipping addresses in New Jersey. The applicable NJ sales tax is charged on the products purchased only and not on any shipping fees.
Shipping
What is your shipping charge or rate?
All shoes shipped in the contiguous U.S. ship UPS ground at a flat rate of $7.95, unless you choose next day air or 2nd day air, then expedited rates will apply. Accessories purchased alone without any shoes purchased will ship via USPS first class mail at a flat rate of $1.50. For orders shipped to Alaska, Hawaii, Puerto Rico and Guam, standard calculated UPS charges will apply. Please see our Shipping section for further details.
Where does Shoe Thief ship its products?
All addresses in the continental U.S. If you need international shipping please email us at customerservice
You can modify any or all of these details by going to My Account and clicking on Account Information.
You'll find an Unsubscribe option on every email we send. You can also modify your email preferences by going to My Account. And don't worry — even if you choose to unsubscribe, you can still log in to your Shoe Thief account to browse and shop anytime.
You can email Customer Service at service@shoethief.com. If you prefer to call, reach us toll free Monday through Friday between 10 am and 5 pm Eastern Standard Time at 800-850-2230. You may also fax us at 646-224-9662. We will respond to an inquiry within 24 hours. If an inquiry is made on a Friday after 5pm Eastern Standard Time, we will respond within 72 hours.
How do I change my password, email address, credit card details or shipping/billing address?
How can I unsubscribe from the sales event email notifications?
Customer Care
How do I contact customer service at Shoe Thief?
